Privacy Policy

nex77 (the "Platform," "Service," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when using the nex77 online betting and gaming platform, accessible at https://nex77.cam and any associated mobile applications or services.

By registering an account, depositing funds, or using any feature of the nex77 platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using the Service.

1. Information We Collect

nex77 collects personal information necessary to provide betting and gaming services, comply with legal and regulatory obligations (including anti-money laundering and Know Your Customer requirements), and improve user experience. The categories of information we collect include:

1.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, residential address in Indonesia, and preferred currency (Indonesian Rupiah / IDR).
• Identity Verification (KYC) Documents: Government-issued identification such as Indonesian National ID Card (Kartu Tanda Penduduk / KTP) or valid passport. These documents are used to verify your identity, confirm you are 21 years of age or older, and comply with anti-money laundering regulations.
• Payment Information: Bank account details (bank name, account number, account holder name) and e-wallet identifiers (OVO, DANA, GoPay account numbers or registered phone numbers) used for deposits and withdrawals. nex77 does not store complete credit card numbers or CVV codes; payment processing is handled by third-party payment processors subject to PCI-DSS security standards.
• Communications: Any messages, emails, live chat transcripts, WhatsApp conversations, or support tickets you exchange with nex77 customer support.

1.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, clickstream data, referral source (how you arrived at the nex77 site), bet history, game session logs, deposit and withdrawal transaction records, and bonus claim history.
• Geolocation Data: Approximate geographic location based on IP address, used to verify that you are accessing the platform from within Indonesia and to comply with regional licensing and regulatory requirements.
• Cookies and Tracking Technologies: nex77 uses cookies, web beacons, and similar technologies to recognize your device, remember your preferences, analyze site traffic, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain platform features.

1.3 Information from Third Parties

• Payment Processors: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Data from third-party KYC verification providers used to authenticate government-issued ID documents and cross-check against fraud databases.
• Game Studios and Live Casino Providers: Aggregated gameplay data, RNG (Random Number Generator) audit logs, and win/loss statistics from third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) whose software powers the nex77 game library.

2. How We Use Your Information

nex77 uses the collected information for the following purposes:

• Account Management: To create, maintain, and secure your nex77 account; authenticate your login; and provide access to betting and gaming services.
• Transaction Processing: To process deposits, withdrawals, bet settlements, bonus credits, and refunds; to reconcile payment discrepancies; and to detect fraudulent or suspicious financial activity.
• KYC and AML Compliance: To verify your identity, confirm you meet the 21+ age requirement, comply with Indonesian and international anti-money laundering (AML) regulations, and prevent fraud, underage gambling, and account takeover attacks.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance via live chat, email, or WhatsApp.
• Responsible Gaming: To enforce deposit limits, self-exclusion requests, session time limits, and other responsible gaming tools; to identify patterns of problem gambling behavior and intervene when appropriate.
• Marketing and Promotions: To send you promotional offers, bonus campaigns, newsletters, and updates about new games or features — only if you have opted in to marketing communications. You can opt out at any time by clicking the "Unsubscribe" link in any email or contacting support.
• Platform Improvement: To analyze user behavior, identify popular games and betting markets, optimize site performance, fix bugs, and develop new features based on aggregated usage data.
• Legal and Regulatory Compliance: To comply with legal obligations, respond to lawful requests from government authorities, enforce our Terms & Conditions, and protect nex77's legal rights in disputes or investigations.
• Security and Fraud Prevention: To detect and prevent hacking attempts, DDoS attacks, bonus abuse, multi-accounting, collusion, bot usage, and other violations of platform rules.

3. How We Share Your Information

nex77 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share your data only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who perform services on our behalf, including payment processors (bank and e-wallet integrations), KYC verification providers, cloud hosting services (AWS, Google Cloud), email delivery platforms, live chat software providers, and analytics tools. These vendors are contractually obligated to use your data only for the specific services they provide to nex77 and to maintain appropriate security measures.
• Game Studios and Live Casino Providers: Gameplay data (bet amounts, win/loss records, game sessions) is shared with third-party game providers whose software powers the nex77 platform. This data is used to settle bets, audit RNG fairness, and comply with the game providers' own licensing and regulatory obligations.
• Legal and Regulatory Authorities: We may disclose your information to government agencies, law enforcement, courts, or regulators if required by law, court order, subpoena, or other legal process; to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) obligations; or to cooperate with investigations into fraud, illegal activity, or violations of our Terms.
• Business Transfers: In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring involving nex77, your personal information may be transferred to the acquiring entity, subject to continued application of this Privacy Policy or a successor privacy policy with equivalent protections.
• Fraud Prevention Networks: We may share data with industry fraud-prevention databases and networks to identify and block known fraudsters, bonus abusers, and individuals who have been self-excluded or banned from online gambling platforms.

nex77 will never share your personal information with third parties for purposes unrelated to the operation of the platform or compliance with legal obligations.

4. Data Security

nex77 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL Encryption: All data transmitted between your device and nex77 servers is encrypted using 256-bit SSL (Secure Sockets Layer) encryption, the same standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical access controls, fire suppression systems, redundant power supplies, and 24/7 monitoring.
• Access Controls: Access to personal data is restricted to authorized nex77 employees and contractors who require the information to perform their job functions. All personnel with data access are subject to confidentiality obligations.
• Regular Security Audits: nex77 conducts regular security assessments, vulnerability scans, and penetration tests to identify and remediate potential security weaknesses.
• Two-Factor Authentication (2FA): Optional 2FA is available for account login to provide an additional layer of security beyond username and password.

Despite these measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs through your account. If you suspect unauthorized access, change your password immediately and contact nex77 support at [email protected].

5. Data Retention

nex77 retains your personal information for as long as your account remains active, and for a period thereafter as required by legal, regulatory, and business obligations. Specific retention periods include:

• Account Data: Retained for the duration of your account plus 7 years after account closure, as required by anti-money laundering and tax regulations in most jurisdictions.
• KYC Documents: Retained for 7 years after your last transaction or account closure to comply with AML record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and bet history retained for 7 years for auditing, dispute resolution, and regulatory compliance purposes.
• Marketing Communications: Retained until you unsubscribe or request deletion, subject to a minimum retention period for audit trail purposes.
• Support Correspondence: Retained for 3 years to resolve follow-up inquiries and improve customer service quality.

After the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be used to identify you.

6. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information nex77 holds about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information, subject to legal retention obligations (e.g., AML, tax, dispute resolution records).
• Right to Object: You may object to certain uses of your personal information, such as marketing communications or profiling for promotional purposes.
• Right to Data Portability: You may request a machine-readable copy of your personal information for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact nex77 support at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days. Note that some rights may be subject to legal limitations (e.g., we cannot delete data required by law to be retained).

7. Cookies and Tracking Technologies

nex77 uses cookies and similar technologies (web beacons, pixel tags, local storage) to enhance user experience, analyze site traffic, and deliver personalized content. Cookies are small text files stored on your device that allow the platform to remember your preferences, maintain your login session, and track usage patterns.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality (login, navigation, security). Disabling these cookies will prevent you from using the platform.
• Performance Cookies: Collect anonymous data on site usage (page views, load times, errors) to improve performance and fix bugs.
• Functional Cookies: Remember your preferences (language, currency, bet slip settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across sites to deliver targeted advertisements and measure campaign effectiveness. You can opt out via your browser settings or third-party opt-out tools.

You can manage cookie preferences through your browser settings (Chrome, Firefox, Safari, Edge all offer cookie controls). Note that disabling certain cookies may limit platform functionality.

8. Third-Party Links

The nex77 platform may contain links to third-party websites (e.g., game studio sites, payment processor portals) for convenience or informational purposes. nex77 is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party site you visit.

9. Children's Privacy

nex77 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete the account and any associated personal information. If you believe a minor has created an account, please contact us immediately at [email protected].

10. International Data Transfers

nex77 operates internationally and may transfer personal data to servers located outside Indonesia, including in jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), encryption, and access controls to protect your information.

11. Changes to This Privacy Policy

nex77 reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or platform features. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact nex77:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 via the platform
• WhatsApp: +62 812 XXXX XXXX (08:00–24:00 WIB)

For general inquiries, please visit our FAQ page. For terms of use, please refer to our Terms & Conditions.

By using nex77, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. Thank you for trusting nex77 with your personal information.